Our family feels so blessed to have our mom be the very 1st resident of Mentor Ridge Health & Rehabilitation. There's no doubt in our minds but that God led us directly here, and we are so very grateful! Since our first interactions with the staff here we've felt like this was definitely the right place to be at the exact right time.
We have 4 years of round the clock home care, some of which was good, but lots was not -- and the difference between our care at home & our care here is like night and day. Mom is really thrilled to be here, which is a surprise as she never wanted to go into a long-term care facility, and we kept her at home for as long as could to honor her wishes. But when this opportunity presented itself, she was the biggest proponent of "let's go!"
Since coming here, I feel like I have my mom back. She seems more like her old self, remembering things better, telling jokes, laughing, more engaged in a conversations than she's been in a long time. Several family members have noticed this as well. I know it's due to the atmosphere here.
Here mom has regained her dignity. She is respected and valued & her room is her castle. She loves her private room and is surrounded by all her family photos that she treasures. The attitude of the maintenance people has been amazing -- every picture she wants hung is hung with a smile.
It feels like home to mom here -- and to our family as well. When we come to visit it's like we are visiting our extended family. There is a peace here that is hard to explain.
The nursing staff is A+! The care has been fantastic -- I've watched situations unfold that could have been challenging, but they've been handled by the nursing staff with amazing care. Even the Director of Nursing has been involved in situations that somewhere else would only be handled by the aides. Here, everyone pitches in to get the job done, which is impressive.
The staff keeps me informed with exactly what's happening with mom -- they are in constant contact to be sure that I am completely in the loop. And when we've had to go outside the facility for doctor visits, the coordination has been wonderful. And we've appreciated the use of Mentor Ridge's van for door-to-door transportation.
We had looked at other nursing homes prior to finding Mentor Ridge & are amazed that the cost of this beautiful, 5-star " Resort" (it really looks like a beautiful hotel rather than a nursing home!) is only just a bit more than other facilities where you have to share a room with someone and the room is divided by a curtain and there's no room to put even a chair or two. I had anticipated that there would lots of "extra" charges for various things, but everything has been included, which has been terrific and unexpected. I am so grateful!
I highly recommend Mentor Ridge if you are looking for a home for a loved one who needs long-term care. I feel like I'm Mentor Ridge's biggest fan -- please give my phone number to anyone who is on the fence, because I will convince them for you!!
Cathy
I couldn't find a better place to spend the rest of my life. The care is the best - the food is great and the staff is so good!
Elaine
Everyone had my best interest in mind. The nurses and Physical & Occupational Therapists were so encouraging, and helped me so much. Everyday, they pushed me to do a little more that I could reach my goals. I feel stronger and better and am confident to go home. I plan to return to "The Ridge" to continue outpatient therapy with the team I trust and the people who have helped me care for myself again.
Robert
Our family is so grateful that God led us to Mentor Ridge exactly one year ago & that our Mom could have the privilege of being Mentor Ridge’s first resident! We feel that she is safe there & completely cared for. Mom has adjusted well to this big change in her life, and she loves being the queen of her castle (her beautiful, spacious room) there. The staff has been amazing, with any & all concerns addressed immediately. And it feels like a big family there! We receive regular updates from the nursing staff on any changes to Mom’s medication/routine, and appreciate being completely in the loop with Mom’s care. I continue to be The Ridge’s biggest fan & use every opportunity to speak up about what a great experience this has been for Mom.
Cathy
I could not have found a more dedicated staff of caring professionals in a nicer facility!
Cath
Mentor Ridge is a First Class facility. The staff was professional, polite, responsive and friendly. The accommodations were A-1 and the food was very good. Rehab went very well, and I would highly recommend Mentor Ridge to anyone!
Mentor Ridge is the 8th rehab center I have been in since 2011, and they are the only one I would consider returning to in the future. And, I would consider it as home if I ever needed long term care. Some things that set them apart are, the administrative staff and the nurses. Staff are very helpful and understanding of my needs. The nursing department makes sure I am helped with pain and other issues. Aides and Therapy staff are also excellent. I feel like everyone really cares. Mentor Ridge goes above the average nursing and rehabilitation center.
With help from the entire staff, I made remarkable progress in my recovery. The team of Aides and Nurses were there to help and provide TLC, and always answered any questions that I had.
Diane, my Occupational Therapist, helped me feel confident to resume doing everyday activities. She was caring and professional and made me feel ready to return home. Jeff, my Physical Therapist was encouraging and patient, and helped me make great strides in my strength.
The facility and my room were always kept very clean.
The Administrator runs an excellent operation. The Nurses and Aides offered superior care, quick responses and genuinely cared about my comfort.
The Physical Therapy department was highly trained and they took the time to understand my limitations, and provided the appropriate therapy. The kitchen accommodated my dietary wishes and the housekeeping staff keeps the building CLEAN. I left in much better shape then I arrived
Mom progressed well thanks to the great care and compassion she received at Mentor Ridge.
The Physical Therapy was excellent.
The therapists were very skilled and professional, and my mom made great strides. In addition to the excellent care she received from nursing and therapy,
we found the Hair Salon to be a large part of her recovery. Mona, the shop owner, is an essential part in helping patients feel better and positive as they continue their rehabilitation. She was most caring and just an exceptional person. Our thanks and appreciation to all at Mentor Ridge!
All the nurses were nice. The aides were good, Mentor Ridge is kept very well. I wouldn't mind living here, is it so pleasant
Short Term Rehabilitation Patient
My experience at Mentor Ridge was very positive. The aid staff are accommodating and the therapy department helped me achieve my goals.
Lisa, my physical therapist, really encouraged me to walk after my hip surgery. She challenged me to work to the best of my ability. My family was so proud of my progress, and I was excited to see how far I could walk due to her patience and perseverance. Billie, my occupational therapist, was also kind and patient. I would recommend Mentor Ridge for rehabilitation.
My stay at Mentor Ridge Rehabilitation was outstanding. Special thanks to Abby in Admissions for quick admittance and handling of documents. Jill, the Social Worker for seamless visit to the Podiatrist and concise instructions to my family upon my discharge. She also sent records sent to my cardiologist and the VA as well as set up for therapy at home.
Lisa and all the Therapists worked hard to get my left leg working again. My daytime Nurse for help in reducing leg swelling. Cathy, my Aide for her assistance and for getting me to the Barber on time.
Again, Mentor Ridge has a well deserved five star rating in 2020.
Bernie
Our mother, Frances, was a patient at Mentor Ridge for seven weeks. We are so pleased with the staff. She was treated with such respect, dignity and kindness. The caregivers were gentle and compassionate with her.
We are grateful for each and every staff member that treated mom in such a caring and loving manner. Our family has become so close with the staff; they feel like family.
Krall Family
My wife and I would like to thank the staff at Mentor Ridge for all their help and support. My mother was living with us the last few years and we had worked with other rehab in nursing homes. Mentor Ridge has been the nicest one yet. The staff was very kind and helpful, the facility is clean, and meals were good. We cannot recall all the wonderful staff's names but would like to say a special thank you to Amy and Beth. The communication was straightforward and clear during her stay. When people get older, the patience, understanding, and attentiveness is greatly appreciated. Thanks, from the bottom of our hearts, and if we must utilize this care again, we will be asking for Mentor Ridge.
Walt J.
When I got here, I didn't know what to expect. Everyone has been so nice and supportive. Without all that help, I would not have made it as far as I did. The therapists were so helpful and patient with me. I will never forget this. If I had to go anywhere for therapy or recovery this is the place to be. I will never forget how well I was treated. The nurses, also, I will never forget their help. I feel like I’m leaving home.
E. Volpin
Mentor Ridge Health & Rehabilitation Center experience will always be remembered by our family as a place that has talented caregivers who do their work with a smile. Other than the brick and mortar which is a comfortable setting, the building lends itself to easy access for family and guests. The service by the employees is more than you would expect in these types of facilities. The management is more than helpful in the planning process, in making your loved ones once again functional. Our family will always tell our friends and neighbors about Mentor Ridge. We want to mention a few comments made by relatives and friends who visited this facility. 1. This place is really clean. 2. The place has a wonderful smell. 3. There always seem to be activities going on. 4. The coffee machine in the lobby is wonderful. 5. The rooms are spacious with good views. The food is satisfactory, and the employees are always willing to accommodate the special needs of the patient. We would give Mentor Ridge a five rating.
Of all who are here to help keep life as best you can,
You are special and take good care of us.
Some with a "hello",
Some with a smile, or a touch of the hand.
You don't know what it means to see you.
Sometimes, that's all that comes in, and we enjoy the things you have to say.
We talk about the family and things.. how they have changed.
You bring us a tray of food, asking "what else can I do for you?"
We know sometimes you get tired and times slip away.
But you do your job and still give a smile, and maybe a story.
Because you are "of the days" that changes everything.
Thank you!
Everything has been fantastic. Everyone has been very nice. If you ask for something, you get it. I would come back here again if needed. I've been to 3 facilities - this by far has been the best.
So many people welcomed me into the Mentor Ridge family! They encouraged and motivated me to get out of bed to take part in activities and socializing. Every day, I was excited to meet up with my new friends and break up the hard work of therapy and healing with some much needed play, humor, and fun.
At the Mentor Ridge nursing home, I volunteered along with the rest of the swim team. When we first got there we split up into groups and went into every room to talk to all the patients and hang up calendars in their rooms. After we finished hanging up calendars we returned to the lobby where we met the director who took us to start delivering lunches to the rooms. While delivering lunches it was amazing to watch the nurses put the food on the trays knowing what each patient wants without even looking at the food card on the trays. I would then take the trays the nurses filled and bring them into each room asking if the patient was good with the food and adjusting their tables and beds if needed. I even had a five-minute-long conversation with one of the patients about ketchup. It was overall a fun experience and all the people were so nice.